ABSTRACT
The novel coronavirus disease (COVID-19) has dramatically affected people's daily lives worldwide. More specifically, since there is still insufficient access to vaccines and no straightforward, reliable treatment for COVID-19, every country has taken the appropriate precautions (such as physical separation, masking, and lockdown) to combat this extremely infectious disease. As a result, people invest much time on online social networking platforms (e.g., Facebook, Reddit, LinkedIn, and Twitter) and express their feelings and thoughts regarding COVID-19. Twitter is a popular social networking platform, and it enables anyone to use tweets. This research used Twitter datasets to explore user sentiment from the COVID-19 perspective. We used a dataset of COVID-19 Twitter posts from nine states in the United States for fifteen days (from 1 April 2020, to 15 April 2020) to analyze user sentiment. We focus on exploiting machine learning (ML), and deep learning (DL) approaches to classify user sentiments regarding COVID-19. First, we labeled the dataset into three groups based on the sentiment values, namely positive, negative, and neutral, to train some popular ML algorithms and DL models to predict the user concern label on COVID-19. Additionally, we have compared traditional bag-of-words and term frequency-inverse document frequency (TF-IDF) for representing the text to numeric vectors in ML techniques. Furthermore, we have contrasted the encoding methodology and various word embedding schemes, such as the word to vector (Word2Vec) and global vectors for word representation (GloVe) versions, with three sets of dimensions (100, 200, and 300) for representing the text to numeric vectors for DL approaches. Finally, we compared COVID-19 infection cases and COVID-19-related tweets during the COVID-19 pandemic.
ABSTRACT
Sentiment analysis can largely influence the people to get the update of the current situation. Coronavirus (COVID-19) is a contagious illness caused by the SARS-CoV-2 virus that causes severe respiratory symptoms. The lives of millions have continued to be affected by this pandemic, several countries have resorted to a full lockdown. During this lockdown, people have taken social networks to express their emotions to find a way to calm themselves down. People are spreading their sentiments through microblogging websites as one of the most preventive steps of this disease is the socialization to gain people's awareness to stay home and keep their distance when they are outside home. Twitter is a popular online social media platform for exchanging ideas. People can post their different sentiments, which can be used to aware people. But, some people want to spread fake news to frighten the people. So, it is necessary to identify the positive, negative, and neutral thoughts so that the positive opinions can be delivered to the mass people for spreading awareness to the people. Moreover, a huge volume of data is floating on Twitter. So, it is also important to identify the context of the dataset. In this paper, we have analyzed the twitter dataset for evaluating the sentiment using several machine learning algorithms, where the random forest algorithm achieved the highest accuracy of 93%. Later, we have found out the context learning of the dataset based on the sentiments. © 2021 IEEE.